Refund and Returns Policy
At Stitch Realm, we strive to provide high-quality digital designs and exceptional service. We want you to be confident in your purchase, but please note the following policy regarding refunds for our digital products.Refunds for Digital Products
Due to the nature of digital products, all sales are final. Because our designs, embroidery files, and digital bundles are delivered electronically and can be copied once downloaded, we are unable to offer refunds for change of mind, buyer’s remorse, or simply not needing the product after purchase.Exceptions: When a Refund May Be Issued
Refunds will only be considered if there is a verifiable problem with the product itself, such as:- The product file is corrupted, incomplete, or cannot be opened as described.
- The product does not match the description, format list, or specifications stated on the product page.
- A technical issue on our end (e.g., broken download link, missing files) that we are unable to resolve within a reasonable timeframe.
Non-Refundable Situations
The following are not eligible for a refund:- Change of mind or no longer needing the product.
- Lack of compatible software (e.g., Wilcom EmbroideryStudio or Janome Digitizer MBX required for editing .EMB files).
- Inability to use the files on an unsupported machine or software not listed in the product specifications.
- Purchase of the wrong product without contacting us first.
How to Request a Refund Review
If you believe your situation qualifies for a refund under the conditions above, please contact us at contact@stitchrealm.co with the following details:- Your order number.
- A detailed description of the technical issue you are experiencing.
- Relevant screenshots, error messages, or proof of the problem (if applicable).